Frequently Asked Questions

How do I make a booking?

  • You can either download our app on Google play store or the App store and follow the easy steps or simply call us on 0702 222 000 or 0755 444 000 and make your booking for either a drop off or request us to come pick up the laundry. Feel free to also walk into our physical location on NgongRoad, Piedmont Plaza 1st floor.

How is my laundry done?

  • We will pickup your laundry in the bag we provide to you from either your home or work. We then return it to our facilities where our professional staff will wash and dry then neatly fold your laundry and return it back to you.

Does the Delivery or Pick-up cost anything?

  • No. Pickup and Delivery is included in our service corridor. Our services carry a Kes XXX minimum charge.

Do I need to separate my clothes?

  • No. That’s part of our convenient service to you. We will sort your clothes for you prior to washing them.

Do I need to be home during Pickup or Delivery?

  • No. We will arrange with you a safe place around your home in which we can pickup or drop while nobody is home. We can also arrange to deliver to your work place for your convenience.

What type of Laundry products do you use?

  • We use the same brand name products that you use at home .We use dye free and fragrance free detergents. We use fabric softeners in the rinse cycle and in the dryers.

How long does it take to do my laundry?

  • Pickup and delivery days are currently on Monday, Wednesday and Friday. If we pick up your laundry on Wednesday, it will be delivered clean and folded on Friday. Orders picked up on Friday will be returned on the following Monday. If you require faster service, please call us to arrange for special arrangements (cost are generally higher but based on that particular case).

Where are you located?

  • Wherever our driver happens to be. We do own a Laundromat at Piedmont Plaza, Ngong Road – but provide this service as a mobile operation. Always feel free to call or email us with any questions.

What areas of town do you offer your services?

  • Nairobi area for now but will notify all our customers once we expand our footprint

Is my laundry washed with other orders?

  • No, All orders are washed separately.